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Frequently Asked Questions Many questions can also be answered on the FTC's telemarketing website located here. Ask us a new question! How do I register my phone number? How do I contact the FTC? Where can I get more information about the Do-Not-Call laws (like info about the Safe Harbor Provision etc.)? Where do I get the "Do Not Call" lists? How do I update DNCLookUp with a new phone number list? Does DNCLookUp work with both the Federal and State lists? Does DNCLookUp download the lists automatically? How often do I need to update my "Do Not Call" lists to stay compliant? How often is DNCLookUp updated? How fast is DNCLookUp at searching the lists? Where can I check to make sure my number is on the list? Where can I find more Information? Can DNCLookUp 'Scrub' my current lists? How do I register my phone number? Visit the FTC's "Do Not Call" website for consumers: http://www.donotcall.gov, or call (888) 382-1222 from the phone you would like to register. How do I contact the FTC? As per the FTC's TSR website (TSR = Telemarketing Sales Rule), here is their contact info: Division of Marketing Practices Bureau of Consumer Protection Federal Trade Commission Washington, DC 20580 (202) 326-3737 tsrquestions@ftc.gov Where can I get more information on the Do-Not-Call laws? The FTC (Federal Trade Commission) is the Government organization responsible for the new Do-Not-Call laws and they are the authority on all information concerning these laws. For a detailed explanation of the these laws, visit their website here. Where do I get the "Do Not Call" lists? The FTC supplies these lists for download on their website. If you use DNCLookUp, it will walk you through the entire registration process and allow you to automatically download and use these lists in minutes! How do I update DNCLookUp with a new phone number list? From the "File" menu, choose to "Auto Download" new FTC 'AC' lists (AC = Area Code). DNCLookUp wil automatically download the lists that you are subscribed to with the FTC. You may also manually download these lists and "import" the zipped files into DNCLookUp manually if you like. Please see the help file for more information. Does DNCLookUp work with both the Federal and State lists? DNCLookUp works with all lists distributed by the Federal government (found here). We have been led to believe by the FTC that all state lists have been incorporated into the national lists. We have not tested "local" lists in DNCLookUp. Does DNCLookUp download the lists automatically? Yes! After providing your ID and password, DNCLookUp Version 3 will automatically download your DNC lists from the FTC's website. How often do I need to update my "Do Not Call" list to stay compliant? As of January 1st, 2005, the time interval is 31 days. This information is listed on the FTC's website under a link called "more information". You can find this page here. How often is DNCLookUp updated? We are constantly updating our progan to make it the best and easiest solution for any person searching the DNC lists. Please check back often and make sure that you have downloaded the latest version of DNCLookUp! How fast is DNCLookUp at searching the lists? DNCLookUp is very fast. By requiring the "flat-file" format for DNC lists, we are able to re-organize and search the DNC lists instantaneously. Where can I check to make sure my number is on the list? You have to visit the FTC site, here, and enter up to 3 numbers and your email address. Where can I find more Information? Visit the FAQ section of the FTC website. Can DNCLookUp 'scrub' my calling lists against the DNC lists I have downloaded from the FTC? Yes! Our popular scrubbing feature is powerful and fast. Download a version and see for yourself! |
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